Refund & Returns Policy

Sales are final

Because equipment is configured to each customer — channel keys, frequency band, firmware, mounting and ATAK loading — all sales are final. We do not accept returns for a change of mind, for an order placed in error, or because a device did not suit an application it was not specified for.

If you are unsure whether something fits your requirement, ask before you order. We would far rather answer questions first than have you buy the wrong thing.

Faulty equipment

Equipment that is faulty on arrival, or that fails through a manufacturing or workmanship defect, is covered.

You must notify us within 7 days of delivery. Write to our customer care address with your order reference, a description of the fault, and photographs or a short video showing it. We may ask you to try a specific check before returning anything — a good number of reported faults turn out to be configuration, and get fixed in minutes over a call.

Where a fault is confirmed we will repair the item, replace it, or refund it. Return shipping for a confirmed fault is at our cost.

What is not covered

• Physical damage, immersion beyond the item's stated rating, crush or impact damage
• Damage from unauthorised opening, modification or repair
• Damage from incorrect power supply, reverse polarity, or chargers we did not supply
• Loss or theft after delivery
• Consumables and normal wear, including battery capacity loss over time
• Faults arising from firmware we did not supply or approve
• Antennas and accessories damaged by over-tightening or side loading

How refunds are issued

Where a refund is due, you choose either:

• Credit to your account with us, held against a future purchase; or
• Return to the original payment method used for the order.

Refunds to the original payment method are raised within 7 working days of approval. How long the amount then takes to appear depends on your bank or card issuer, typically a further 5 to 10 working days. We send you the refund reference once it is raised.

GST is refunded along with the goods value. Shipping was free, so there is nothing to deduct for it.

Training courses

The 50% advance confirms a booking and reserves the dates and the team. Cancel more than 14 days before the agreed start date and the advance is held as credit against a future course. Inside 14 days the advance is not refundable, because travel and staff are already committed. If we cancel or postpone, you get a full refund or a new date, whichever you prefer.

Your rights under law

Nothing on this page reduces the rights you have under the Consumer Protection Act, 2019 or any other law that applies to you. Where anything here conflicts with those rights, the law prevails.

Who you are dealing with

Meshtastic India
G-27, LS-01, Beta-1, Beta Plaza, Greater Noida, Uttar Pradesh 201301, India

Customer care: email  ·  phone
Monday to Saturday, 10:00 to 18:30 IST.

Grievance Officer: Aniket Singh — email. We acknowledge a grievance within 48 hours and aim to resolve it within one month of receipt, as required by the Consumer Protection (E-Commerce) Rules, 2020.

Last updated 4 August 2026. We may revise this page; the version published here at the time of your order is the one that applies to it.